Free Shipping
Below are the free shipping offers FOR BEAUTY on JOANDOMINIQUE.com.
DOMESTIC
FREE Standard Shipping for all contiguous USA merchandise orders for active JOANDOMINIQUE.com account holders (please allow 4-8 business days for processing and shipping to receive your order). This benefit does not apply to past orders that were placed prior to having an account.
• FREE Standard Shipping for all contiguous USA on merchandise orders $35+ for customers without a JOANDOMINIQUE.com account.
INTERNATIONAL: FREE Standard International Shipping on all merchandise orders $75 USD and over.
Please note if your order contains a hazmat item, US orders must ship via ground Standard Shipping. International orders must ship DHL Express. International shipping rates vary by country and will be determined at checkout.
Domestic Shipping Costs + Delivery Times
Orders must be placed by 12pm ET to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.
Shipping Method Costs Total Delivery Time (including processing time) Standard Shipping (Account Holders) FREE 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) Standard Shipping (Non-Account Holders) $5.00 USD 4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses) 2 Day Shipping $10.95 USD 3 – 4 business days 1 Day Shipping $16.95 USD 2 – 3 business days
If your order contains a hazmat item, it must ship ground Standard Shipping (4-8 days total delivery time).
Orders must be placed by 12pm ET Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday and Friday. JOANDOMINIQUE.com offers FREE Standard Shipping on all U.S. merchandise for account holders. Select items considered hazmat (hazardous materials) are restricted and must be shipped ground with Standard Shipping.
Hawaii and Alaska
For shipments to Hawaii and Alaska, we offer 2-Day and 1-Day shipping services. We regret that we are unable to ship restricted (hazmat) items to Hawaii or Alaska. Any shipping-related benefits do not apply to these states.
P.O. Box
If you are shipping to a U.S. P.O. Box, packages will be sent via USPS. Any shipping-related benefits do not apply to orders shipped to a P.O. Box.
Cancellation Policy
Once an order has been placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase to ensure all shipping information, items, and quantities are correct.
Hazmat Product Shipping
If your order contains a hazmat item, it must ship ground Standard Shipping (4-8 days total delivery time including processing time) for domestic and ship DHL Express for international orders. International shipping rates vary by country and will be determined at checkout. All JOAN DOMINIQUE BEAUTY products can only ship via ground Standard Shipping to the 48 contiguous states in the U.S. We cannot ship to Alaska, Hawaii, P.O. boxes, and APO/FPO military address locations at this time.
International Shipping
We offer Express and Standard shipping services for international orders. Where available, you will be able to select your preferred shipping method at checkout. Applicable import duties, taxes and fees are calculated in your selected currency at checkout.
For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout.
All orders ship Monday through Friday, excluding federal holidays within the United States.
JOANDOMINIQUE.com IS currently accept orders shipping to the following Countries/Regions:
Albania
Gambia
Nigeria
Algeria
Georgia
Niue
Andorra
Germany
North Macedonia
Angola
Ghana
Northern Mariana Islands
Anguilla
Gibraltar
Norway
Antigua and Barbuda
Greece
Oman
Argentina
Greenland
Pakistan
Armenia
Grenada
Panama
Aruba
Guadeloupe
Papua New Guinea
Australia
Guatemala
Paraguay
Austria
Guernsey
Peru
Azerbaijan
Guinea
Philippines
Bahamas
Guinea-Bissau
Poland
Bahrain
Guyana
Portugal
Bangladesh
Haiti
Qatar
Barbados
Honduras
Reunion
Belgium
Hong Kong
SAR
Romania
Belize
Hungary
Rwanda
Benin
Iceland
Saint Kitts and Nevis
Bermuda
India
Saint Lucia
Bhutan
Indonesia
Saint Vincent & the Grenadines
Bolivia
Ireland (Republic of)
Samoa Bonaire
Saint Eustatius and Saba Isle of Man
San Marino
Bosnia and Herzegovina
Israel
Sao Tome and Principe Botswana
Italy
Saudi Arabia
Brazil
Jamaica
Senegal
British Virgin Islands
Japan
Serbia
Brunei
Darussalam Jersey
Seychelles
Bulgaria
Jordan
Sierra Leone
Burkina
Faso
Kenya
Singapore
Cambodia
Kiribati
Slovak Republic
Cameroon Korea (South)
Slovenia
Canada
Kuwait
Solomon Islands
Cape Verde
Kyrgyzstan
South Africa
Cayman Islands
Laos
Spain
Chad
Latvia
Sri Lanka
Chile
Lebanon
St. Barthelemy
Colombia
Lesotho
St. Martin
Comoros
Liechtenstein
Suriname
Cook Islands
Lithuania
Swaziland
Costa Rica
Luxembourg
Sweden
Cote d'Ivoire
Macau
SAR Switzerland
Croatia
Madagascar
Taiwan
Curacao
Malawi
Tanzania
Cyprus
Malaysia
Thailand
Czech Republic
Maldives
Togo
Denmark
Malta
Tonga
Djibouti
Martinique
Trinidad and Tobago
Dominica Mauritania
Tunisia
Dominican Republic
Mauritius
Turkey
East Timor
Mexico
Turks and Caicos Islands
Ecuador
Moldova
Tuvalu
Egypt
Monaco
Uganda
El Salvador
Mongolia
United Arab Emirates
Equatorial Guinea
Montenegro
United Kingdom
Estonia
Montserrat
Uruguay
Ethiopia
Morocco
Uzbekistan
Falkland Islands
Mozambique
Vanuatu
Faroe Islands
Namibia
Vatican City State (Holy See)
Fiji
Nauru
Venezuela
Finland
Nepal
Vietnam
France
Netherlands
Zambia
French Guiana
New Caledonia
Zimbabwe
French Polynesia
New Zealand
Gabon
Nicaragua
Standard (Duty + Tax Prepaid)
Delivery is approximately 4-9 business days after the time of shipment
Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
Package is traceable and your shipping confirmation will include tracking information
Package can be tracked here
Delivery will be made by a local carrier
Standard (Duty + Tax Unpaid)
Delivery is approximately 5-10 business days after the time of shipment
Duties and taxes are unpaid, customer is responsible for duties, taxes & fees upon delivery
Package is traceable and your shipping confirmation will include tracking information
Package can be tracked here
Delivery will be made by a local carrier
Express (Duty + Tax Pre-Paid)
Delivery is approximately 2-6 business days after the time of shipment
Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
Package is traceable and your shipping confirmation will include tracking information
Package can be tracked here
Delivery will be made by DHL Express
Express (Duty + Tax Unpaid)
Delivery is approximately 2-6 business days after the time of shipment
Duties and taxes are unpaid, customer is responsible for duties, taxes & fees upon delivery
Package is traceable and your shipping confirmation will include tracking information
Package can be tracked here
Delivery will be made by DHL Express
Please Note
Orders are usually packed and ready to ship 1-2 business days after the order is placed
A “business day” is considered to be Monday through Friday, excluding United States holidays
Please allow 48 hours for tracking information to update once you receive a tracking number
International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
All prices listed on this page are quoted in USD. All prices at checkout and while shopping are displayed in your selected local currency
Duties and taxes vary by country/region and will be determined during checkout
Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
International orders cannot be shipped to a APO/FPO or P.O. Box addresses
All Fenty Eau de Parfum full-size 75ml products and Liquid Killawatt are considered hazmat and must be shipped internationally via DHL Express. International shipping rates vary by country and will be determined at checkout.
International order totals cannot exceed $500
If you have additional questions, please visit our international help center here
Duties + Taxes Refund
Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. Refunds will be issued for the product price. If you are returning a purchase and were charged for duties and taxes at checkout, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.
APO/FPO/DPO Military Addresses
All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. To ship to multiple addresses within the United States, please call JOAN DOMINIQUE Beauty Customer Service for assistance at 1.347.882.8587. For international orders, please visit our international help center here.
Business Days + Holidays
All orders ship Monday through Friday, excluding federal holidays within the United States. Orders must be placed by 12pm EST to be processed on the same business day, otherwise it will be processed the next day.
Packages do not ship from our fulfilLment center on the following holidays:
New Year's Day
Memorial Day
4th of July
Labor Day
Thanksgiving Day
Christmas Day
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on JOANDOMINIQUE.com, sign in to access My Account that will contain your order information. You can also contact JOAN DOMINIQUE Beauty Customer Service to track your order.
For more information or questions about domestic orders, please contact Fenty Beauty Customer Service via email (ORDERS@JOANDOMINIQUE.COM) or via phone at 1.347.882.8587. Operating hours are from 7am – 2am EST, 7 days a week, excluding holidays. For international orders, please visit our international help center here.