Perfecting Base Lip Scrub

Shipping Information

We hope you love your Joan Dominique delivery - that's why we've made shipping as easy as possible. All of our shipping is tracked - you will receive confirmation of your tracking number once your order has been packed.

For full information on all of our shipping rates by country please see below:

 

United States:

 * All orders are duty free and we include tax in the price of our products.

 

United Kingdom:

 

Republic of Ireland:

Australia:

 

Canada:

 

Israel (Duties & Taxes Unpaid):

Saudi Arabia (Duties & Taxes Unpaid):

 

United Arab Emirates (Duties & Taxes Unpaid):

 

Middle East Band A (Duties & Taxes Unpaid):

 

Europe:

  * Duties & Taxes paid by JOAN DOMINIQUE

 

New Zealand:

Mexico:

Asia Band A:

Rest of World:

 

Order Tracking

We track every order. We'll send you the tracking number of your order so that you can watch the moment your Joan Dominique product is shipped to the moment it's in your hands! 

If you have any issue with your tracking information, email us at orders@joandominique.com and we will be happy to help.

 

How We Process Your Order

When you make an order on joandominique.com, we will send you a confirmation email (this won't take long!)

Our team will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time. 

 

My Shipping Address Is Wrong

If you have made a mistake on your order, you

may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at orders@joandominique.com and we can amend the shipment address for you. 

 

Important Information

• You'll receive an order confirmation email after purchase
• Orders are dispatched Monday - Friday.
• Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
• Should there be any duty to pay on your package, this is the customer’s responsibility

If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.

Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from joandominique.com, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

 

Order Tracking

We track every order. We'll send you the tracking number of your order so that you can watch the moment your JOAN DOMINIQUE product is shipped to the moment it's in your hands! 

If you have any issue with your tracking information, email us at orders@joandominique.com and we will be happy to help.

 

How We Process Your Order

When you make an order on joandominique.com, we will send you a confirmation email (this won't take long!)

Our team will then process the order within a day or so, we then hand it over to our nominated carriers. You will then receive a tracking number so you can see where your product is at any given time. 

 

My Shipping Address Is Wrong

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at orders@joandominique.com and we can amend the shipment address for you. 

 

Important Information

• You'll receive an order confirmation email after purchase
• Orders are dispatched Monday - Friday.
• Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period.
• Should there be any duty to pay on your package, this is the customer’s responsibility

If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.

Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from joandominique.com, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

 

Returns & Refunds

We're sorry if you didn't love your product from Joan Dominique!

For full information on our refund policy, please read below:

• To request a return please visit our return portal here: https://joandominique.com/a/returns . You will need your email and order number to process this request.
• There is no extra cost for exchanges, although exchanges are subject to availability.
• Please note that for Bundle Purchases, individual items cannot be returned separately.
• Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
• We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
• If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email orders@joandominique.com with the order details and we will sort the rest!
• Any items that are not returned as new as per the above guidelines we won't be able to refund your product
• If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
• Refunds will be paid into the account that was used on the original order.
• Card refunds can take between 5 - 10 days to show into your account.
• For any additional information, please email orders@joandominique.com

 

Further Refund Information & Non-Refundable Items

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

Return Slips

We do not use return slips, to process a return please visit our returns portal here: https://joandominique.com/a/returns