Terms & Conditions
To shop with JOAN DOMINIQUE, you need to:
- be at least 16 years old;
- have a debit or credit card that we accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Some of the goods sold through our website(s) may not be suitable for under 18’s.
Order Placement & Product Price Indication
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.
The main characteristics of the products are shown on each product page on joandominique.com. The images and the products offered for sale on joandominique.com may not correspond exactly to the true physical product due to the Internet browser, smart phone or monitor used by the customer.
From time to time, we may price an item or order wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors.
All prices are quoted in GB Pound Sterling and include VAT (where applicable) at the applicable current rate chargeable in the UK at that time. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
Any discount codes issued are subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. If any of the terms and conditions with which the discount codes were issued contradicts these terms and conditions, the terms and conditions in respect of the discount code will prevail.
We reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged (and will refund in full any amounts paid by you in respect of the order).
Please check the final price before placing your order. In the event of in the indication - by JOAN DOMINIQUE- of the product price or calculation of the amount requested at payment being incorrect, JOAN DOMINIQUE will reject the order and contact the user to offer them the opportunity to purchase the product or products at the correct price.
The purchase price of the product(s) and the cost for their delivery as indicated on the order summary page will be charged to your account at the moment in which your order is shipped.
Intellectual Property, Content & Software
JOAN DOMINIQUE LLC owns or has permission to use the intellectual property rights on its website and its content. These rights are protected around the world. All rights are reserved.
You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website or it’s content for commercial purposes unless you have our express permission.
You’re also not permitted to use the JOAN DOMINIQUE logo or any JOAN DOMINIQUE brand or trademark (or any marks which are colourably similar) without our express permission.
It’s fine for you to link to joandominique.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by JOAN DOMINIQUE where none exists.
Our website must not be framed on any other site without our permission.
JOAN DOMINIQUE Information
JOAN DOMINIQUE has a registered company number, company name, and registered office.
JOAN DOMINIQUE Role & Responsibilities
When you make a purchase at joandominique.com, you are directly purchasing that product for the brand or brands that supply that product. We ensure that every product on our site is tagged with our brand that holds the rights to that product.
When you complete a purchase on joandominique.com, you enter a contract with JOAN DOMINIQUE which supplies the goods. We provide a platform which we trade our branded goods to you, the consumer. We complete a sale and process payments, refunds & shipping. Once we receive your full payment for an order, we will remove your debt obligation to JOAN DOMINIQUE for that order.
Shipping is handled directly by JOAN DOMINIQUE.
By clicking on the ‘Confirm and Pay"’button, you enter into an obligation to pay for the Product(s).
English is the language used for the contract with JOAN DOMINIQUE and our respective partner’s, customers and staff.
After your order has been placed, we will process your order. You will receive an automatic order confirmation notification from us. This does not constitute acceptance of your order by JOAN DOMINIQUE nor does a contract between JOAN DOMINIQUE and the customer exist at this point in time.
JOAN DOMINIQUE’s acceptance of your order will take place when the we email you to confirm that the order has been dispatched. A contract will come into existence between you and JOAN DOMINIQUE. The acceptance email represents an electronic purchase order receipt. After entering into a contract, the brand will be under a legal duty to supply you with goods that are in conformity with the contract.
JOAN DOMINIQUE are not obliged to fulfill an initial order and can reject an order at our or their discretion.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later 30
- Pay in 3 instalments
- Pay Now
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Gifting Terms & Conditions
These terms and conditions (the Terms) apply to the JOAN DOMINIQUE Birthday Free Gift
with purchase Promotions available from time to time on www.joandominique.com
2. The Gift
2.1. The gift is as detailed in the promotional advertising.
2.2. The Gift is exclusive of delivery costs.
2.3. The Gift is subject to availability. There is no cash alternative for the Gift
and the Promoter reserves the right to substitute the Gift with a gift of equal or
2.4 The Gift cannot be exchanged. For example, the Gift cannot be exchanged
in the event the wrong shade is selected for the free Gift.
2.5 In the event that any Product(s) purchased as part of qualifying transaction
are returned and the qualifying transaction would therefore fall below the
Qualifying Amount, the customer will be required to return the Gift.
2.6. The Promoter is not responsible for any additional costs and/or expenses
in relation to the Gift including (without limitation) travel costs, other than any
specifically listed as part of the Gift above and for the specified periods of time
2.7 The Qualifying Amount is the amount after any discounts have been
2.8. The participant shall not, while using the Gift, display or publicize any
political slogans or homophobic language, images of a lewd or explicitly sexual
nature, images containing logos of competitors and overt brand sponsorship or
anything else deemed to be ambush marketing, or content which is
defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or
infringes others’ rights (including intellectual property rights).
Mobile Terms of Service
The JOAN DOMINIQUE mobile message service (the "Service") is operated by REFY (“REFY”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to JOAN DOMINIQUE’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of JOAN DOMINIQUE through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with REFY. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to JOAN DOMINIQUE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other JOAN DOMINIQUE mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to JOAN or email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.