Returns & Refunds
We're sorry if you didn't love your product from Joan Dominique!
For full information on our refund policy, please read below:
- To request a return please visit our return portal here: https://joandominique.com/a/returns . You will need your email and order number to process this request.
- There is no extra cost for exchanges, although exchanges are subject to availability.
- Please note that for Bundle Purchases, individual items cannot be returned separately.
- Please note we only offer refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
- We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
- If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email firstname.lastname@example.org with the order details and we will sort the rest!
- Any items that are not returned as new as per the above guidelines we won't be able to refund your product
- If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
- Refunds will be paid into the account that was used on the original order.
- Card refunds can take between 5 - 10 days to show into your account.
- For any additional information, please email email@example.com
Further Refund Information & Non-Refundable Items
If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.
If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.
We do not use return slips, to process a return please visit our returns portal here: https://joandominique.com/a/returns