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To start the return process for your order, please enter your email address or phone number and the order number below.

What items are returnable?

  • Enter your order number and email address in the fields above and click Start

  • Follow the instructions and select the items you want to return

  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

Please note we only offers refunds if:

  • The product packaging is unopened

  • The packaging is in a re-sellable condition

  • The refund request is made within 14 days of your order

Are there any charges for return?

  • You are responsible for the charges of the return shipping

  • Original shipping charges are non-refundable

  • We highly recommend sending your return via tracked post as JOAN DOMINIQUE ® accepts no liability for any items lost in transit


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.